In ColombiaTours,Travel we want to solve all your doubts so that you decide to travel with us throughout Colombia.

The following are frequently asked questions from our customers.

What is Colombia Pagos?

Colombia Pagos is the electronic payment platform used to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

How can I pay?

In the online store you can make your payment using: (debits from savings and checking accounts in Colombia); with credit cards of the following franchises: Visa, MasterCard, American Express and Diners.

Is it safe to enter my bank details on this website?

To protect your data we delegate to Payu Latam the capture of sensitive information.

Our payment platform complies with the standards required by the international PCI DSS security standard for credit card transactions.

In addition, it has SSL security certificate issued by GeoTrust a Verisign company, which guarantees secure communications by encrypting all data to and from the site, so you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the certifying authority and the address bar changes to green. These features are immediately visible, giving assurance and confidence to complete the transaction on Payu Latam.

Can I pay any day and at any time?

Yes, you can shop online 7 days a week, 24 hours a day, just a click away.

In addition, our consultants will confirm your reservation and availability during business hours.

Can I change the payment method?

If you have not yet finalized your payment, you will be able to choose your preferred payment method within the form provided. Once the purchase is completed, it is not possible to change the payment method.

Is paying electronically of any value to me as a buyer?

Yes, electronic payments made through Payu generate a charge of 7.7% on the value of the plan for the buyer, which is already included in the published rate.

If you pay in cash, by bank transfer or by consignment in our bank account you will have a discount of 7.7% for the Tours, in the case of the experiences this discount does not apply.

What should I do if my transaction did not conclude?

In the first instance you should check if you have received a payment confirmation email in your email account (the one registered at the time of payment).

If you have not received it, you should contact the travel agency to confirm the status of the transaction.

What should I do if I did not receive the proof of payment?

For each transaction approved through Payu Latam, you will receive a proof of payment with the purchase reference in the email address you provided at the time of payment.

If you do not receive it, you will be able to:

Contact the travel agency or Payu Latam's Technical Support line at the following link

How do I know that my reservation is confirmed?

Tickets are confirmed when the ColombiaTours.Travel advisor, through the system, issues a confirmation code. It is recommended to call the airline 72 hours before your flight to confirm departure time and dates.

What is carry-on baggage?

Airlines consider carry-on baggage to be personal items that can be carried in the aircraft cabin and are the responsibility of each passenger.

Carry-on baggage has a weight and size stipulated by each airline.

You must take into account that it is not allowed to carry in this type of baggage dangerous goods, balls and/or inflated balls, sharp objects, surgical instruments, glass, mirrors or any element that may generate any kind of danger for passengers and airline equipment.

It is recommended that you contact ColombiaTours.Travel or the airline to find out their carry-on baggage policies.

Is it possible to change the passenger name?

No, under no circumstances may the passenger's name be changed on airline tickets after they have been issued.

In experience and hotel reservations it is possible to do it with time in advance and subject to penalties.

Is it safe to make a purchase at ColombiaTours.Travel?

Our travel agency is constantly monitored by all the control entities in Colombia.

In addition, we have all our records updated and supported by the territorial and governmental entities.

How can I book tours or travel experiences?

All our products and services can be booked and paid through the web by clicking on the BOOK button, where the information of the people who will take the touristic plans is registered.

After this, our team of consultants will contact you during business hours to confirm your reservation.

Can I make partial payments to start the reservation process?

Most of our products allow partial payments in some cases from 20% to 60% with a commitment to pay 35 days before the travel date. Airline tickets are the only products that do not allow partial payments and must be paid at the time the reservation is made.

Can I work with you?

Our company has a worldwide system of brand representatives, you can access it by sending your CV to the following e-mail address


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