Cancellation policy

Updated February 14, 2019

Cancellation policy for experiences, activities or field trips (activities in one day).

If you want to cancel a reservation made through the platform Colombiatours.travel or any of our care and support channels, 5 full days must be made before 12:00 a.m. local time, the day that program experience. For example, if your experience is scheduled for May 21 at 6 p.m., cancel before 14 May at 12:00 a.m. for reimbursement of the payment made for booking. Note that you will be charged the cost of bank transaction equivalent to 6.5% of the value paid.

If you cancel experience less than 5 days in advance, the value of payment made is not refundable, but has the ability to use the credit canceled as another experience to book value. The previous balance credit will be taken as long as the canceled activity has no penalty for the operator. The term of this loan is 30 days from the cancellation.

If you do not arrive on experience or activity at the appointed time, the value of payment made is not refundable and is not entitled to use this value as credit for another experience.

This cancellation policy will determine whether or not you receive a full refund. Please note that your experience is only officially canceled when you receive an email from us confirming the cancellation and the status of your refund.

If you have any questions or need assistance, please contact us.

Cancellation policy for circuits and packages.

Confirmed reservations will have a cancellation policy as follows:

  • (1) Cancellation or reserve changes have paid a penalty of 30% of the total package and be held in a maximum period of 30 calendar days after receipt.
  • (2) Cancellation or changes between 8 and 1 days before the departure has penalty of 100% of the total package.
  • (3) air tickets commercial airline or charter flights included in the reservation are non-refundable if canceled flights remain on behalf of policyholders reserve who can make use of the tickets in a period of 1 year, paying penalties and tariff changes giving rise to the time of use.

refunds

  • Reimbursement of accommodation will apply in accordance with the terms of cancellation policies.
  • Once started the trip, the services included in the plan and unused non-refundable unless cancellation is verified by duly certified by the EPS or death of passenger illness. Medical certificate for foreign passengers.

alterations

  • In case of a strike, either before or during the trip, by one or more of the suppliers included therein, the organizer undertakes to take whatever steps are within reach for the benefit of passengers affected by such situations.
  • The Customer undertakes to inform all the terms of this contract and the changes concerning the reservation to each of the passengers in the group.

Traveler's Responsibility

The responsibilities of the tour participants include:

  • selecting a proper trip to your interests and abilities determine which destinations and activities are appropriate for them to determine their state of health and physical fitness to undertake the trip and activities are sufficient to acquire passports, visas and vaccinations when are necessary to ensure a proper insurance coverage carry clothing and equipment to ensure the safety of personal belongings to take on the trip.

This strictly forbidden behaviors that interfere with the safety and comfort of other participants and consumption of hallucinogenic drugs and excessive alcohol. Using services or companions men women (prostitution) is not tolerable in a tripColombiaTours.TravelThe use of minors for such services is penalized by the authorities in Colombia and is immediate cause for expulsion of the trip.

Notes

  • Rates quoted are subject to change without notice at time of booking, depending on availability of the services requested, update rates, changes in operation or choice of suppliers. Taxes, fees and contributions that graven may also vary by government regulation.
  • The purpose of tourism may be affected by climatic factors, thereforeColombiaTours.Travel is not responsible for the result.